Legal

Terms of Service

Last updated: September 2026

1. Agreement to These Terms

These Terms of Service ("Terms") form a binding agreement between you and Visibilio Ltd., a company registered in Bulgaria ("Visibilio", "we", "us", or "our"), governing your use of the website at visibilio.ai and the Visibilio application at app.visibilio.ai (together, the "Service").

By accessing the Service, creating an account, or connecting a third-party account to it, you accept these Terms. If you do not accept them, do not use the Service. If you are accepting on behalf of an organisation, you confirm that you are authorised to bind that organisation, and "you" means that organisation.

2. Definitions

  • "Account" — the credentials and workspace through which you access the application.
  • "Customer Content" — the text, images, data, and other material you upload to, create in, or connect to the Service, including material generated at your instruction.
  • "Connected Account" — a third-party service, such as Google Search Console or Google Analytics, that you authorise the Service to read on your behalf.
  • "Subscription" — a paid plan giving you access to the application for an agreed term.

3. The Service

Visibilio is an AI-assisted content operating system for business-to-business companies. It helps you plan, draft, publish, and measure content, and it can read performance data from Connected Accounts to report on how that content performs.

We may add, change, or withdraw features. Where a change materially reduces the functionality of a paid Subscription, we will give you reasonable notice and, at your option, a pro-rated refund of fees paid for the unused remainder of the term.

4. Accounts and Security

  • You must provide accurate registration details and keep them current.
  • You are responsible for all activity under your Account and for keeping credentials confidential.
  • You must notify us promptly at team@visibilio.ai if you suspect unauthorised access.
  • The Service is not available to individuals under 16, and Accounts must be registered by a natural person aged 16 or over.

5. Acceptable Use

You agree not to:

  • Use the Service in breach of any applicable law, or to infringe anyone's intellectual property, privacy, or other rights
  • Upload or generate material that is unlawful, defamatory, deceptive, or designed to harass
  • Publish AI-generated material in a way that misrepresents it as the statement of a real person or organisation without their authority
  • Attempt to gain unauthorised access to the Service, other users' data, or our infrastructure
  • Probe, scan, or test the vulnerability of the Service without our prior written consent
  • Interfere with the Service's operation, including by circumventing rate limits or imposing unreasonable load
  • Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent that restriction is prohibited by law
  • Resell, sublicense, or provide the Service to third parties except as expressly permitted by your Subscription
  • Use the Service, or data obtained through it, to build a competing product

We may suspend access without notice where we reasonably believe conduct threatens the security, integrity, or lawful operation of the Service.

6. Customer Content and Intellectual Property

Your content stays yours

You retain all rights in Customer Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, and transmit it strictly to the extent necessary to operate the Service for you, and for no other purpose.

We do not use Customer Content to train generalised artificial intelligence or machine learning models.

Output

Subject to your payment of applicable fees, you own the content the Service generates at your instruction, to the extent such material is capable of ownership under applicable law. You are responsible for reviewing generated material before you publish it. AI systems can produce output that is inaccurate, outdated, or similar to material produced for others, and we do not warrant that generated output is original, accurate, or fit for any particular purpose.

Our intellectual property

The Service itself, including its software, design, and documentation, remains our property and that of our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your Subscription, and nothing more.

Feedback

If you send us suggestions, we may use them without obligation or compensation to you.

7. Third-Party Services and Connected Accounts

The Service can connect to third-party services at your instruction. You authorise us to access those services on your behalf, and you confirm you have the right to grant that authorisation for the properties you connect.

Where you connect a Google account, our access is read-only and our handling of the resulting data is governed by our Privacy Policy, which sets out what we read, how we use and store it, and how you revoke access. Our use and transfer of information received from Google APIs to any other app adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Your use of any third-party service remains subject to that provider's own terms. We are not responsible for third-party services, and we cannot guarantee their continued availability. If a provider changes or withdraws its API, the related features may change or cease.

8. Fees and Payment

  • Fees, billing frequency, and Subscription term are those set out in your order or plan.
  • Unless stated otherwise, fees are exclusive of VAT and other applicable taxes, which you are responsible for paying.
  • Invoices are payable within the period stated on them. We may suspend access to the application for accounts materially overdue, after giving notice.
  • We may change fees for a renewal term by giving at least 30 days' notice before the renewal date.
  • Except as these Terms expressly provide, fees are non-refundable.

Nothing in this section limits your statutory rights where you contract with us as a consumer.

9. Term, Suspension, and Termination

These Terms apply for as long as you use the Service. A Subscription runs for its agreed term and renews as stated in your order unless either party gives notice not to renew.

You may close your Account at any time. We may suspend or terminate access where you materially breach these Terms and, where the breach can be cured, fail to cure it within 14 days of notice.

We keep your Customer Content for as long as our relationship lasts. On termination, your right to use the Service ends, and you have 90 days to export Customer Content, after which we delete it in accordance with the retention periods in our Privacy Policy. Access tokens for Connected Accounts are deleted immediately, and data read from those accounts within 30 days. Invoices and accounting records are kept for the longer period Bulgarian law requires.

10. Availability and Support

We aim to keep the Service available and to give reasonable notice of planned maintenance, but we do not warrant uninterrupted or error-free operation unless a separate service level agreement says otherwise. Support is provided at team@visibilio.ai.

11. Warranties and Disclaimers

We warrant that we will provide the Service with reasonable skill and care. Beyond that, and to the fullest extent permitted by law, the Service is provided "as is" and we exclude all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

The Service produces analysis and recommendations. It does not provide legal, financial, or professional advice, and you should not rely on it as such.

12. Limitation of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited under applicable law — including, where you are a consumer, your mandatory statutory rights.

Subject to that, and to the fullest extent permitted by law:

  • Neither party is liable for indirect, incidental, special, or consequential loss, or for loss of profit, revenue, goodwill, or anticipated savings.
  • Our total aggregate liability arising out of or in connection with these Terms is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim.

13. Indemnity

You will indemnify us against claims, losses, and reasonable costs arising from Customer Content, from your use of the Service in breach of these Terms, or from your breach of any law or third-party right. This does not apply to the extent the claim arises from our own breach or negligence.

14. Confidentiality

Each party will keep the other's non-public information confidential, use it only to perform under these Terms, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, was already lawfully known, is independently developed, or must be disclosed by law.

15. Data Protection

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. Where we process personal data on your behalf as a processor under the GDPR, our data processing agreement applies and prevails over these Terms in the event of conflict on that subject.

16. Changes to These Terms

We may update these Terms. We will post the revised version on this page with a new revision date, and for material changes affecting a paid Subscription we will give at least 30 days' notice by email or in the application. Continued use after the change takes effect constitutes acceptance. If you do not accept a material change, you may terminate before it takes effect and receive a pro-rated refund for the unused remainder of your term.

17. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Bulgaria, without regard to conflict-of-law rules. The courts of Sofia, Bulgaria have exclusive jurisdiction over disputes arising out of or in connection with them.

If you are a consumer resident in the European Union, this does not deprive you of the protection of mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of that country.

18. General

  • Entire agreement. These Terms, the Privacy Policy, and any order form make up the whole agreement between us on their subject matter.
  • Severability. If a provision is held unenforceable, the rest remains in force.
  • No waiver. A failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger or sale of assets.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
  • Notices. Notices to us go to team@visibilio.ai. Notices to you go to the email address on your Account.

19. Contact Us

Visibilio Ltd.
Alexander Malinov 31 Blvd.
Sofia 1729, Bulgaria
EU VAT: BG208031576
team@visibilio.ai