1. Introduction
Visibilio Ltd. ("Visibilio", "we", "us", or "our") is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable EU data protection laws.
2. Data Controller
Visibilio Ltd.
Alexander Malinov 31 Blvd.
Sofia 1729, Bulgaria
3. Information We Collect
Information You Provide Directly
- Name, email address, and company name when you submit contact forms
- Communication data when you correspond with us
- Email address when you subscribe to our newsletter
Information Collected Automatically
- Browser type and operating system details
- Usage patterns and pages visited
- IP addresses (anonymised where possible)
- Country-level location data
Cookies
We use cookies as described in Section 8 of this policy.
4. How We Use Your Data
- Responding to inquiries (legitimate interest or contract performance)
- Service improvement through analytics (legitimate interest)
- Marketing communications (consent or legitimate interest)
- Newsletter delivery (consent-based)
- Legal compliance (legal obligation)
5. Data Sharing
We work with the following service providers:
- Cloudflare — form processing, hosting, security
- Resend — email delivery
- Google Analytics — website analytics
- Microsoft Clarity — session recording, heatmaps
- Meta Pixel — marketing analytics
Each provider operates under their own privacy policy and data protection standards.
6. International Data Transfers
When we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including adequacy decisions, Standard Contractual Clauses, or other approved transfer mechanisms.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Contact form submissions | 3 years |
| Google Analytics data | 26 months |
| Microsoft Clarity data | 30 days |
| Marketing data | Until consent withdrawn |
| Newsletter subscription data | Until unsubscribe |
8. Cookies & Tracking Technologies
Essential Cookies
| Cookie | Purpose | Duration |
|---|---|---|
| Session ID | Session management | Session |
| CSRF Token | Security | Session |
Analytics Cookies
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics | 2 years |
| _ga_* | Google Analytics | 1 year |
| _clck | Microsoft Clarity | 1 year |
| _clsk | Microsoft Clarity | 1 day |
Marketing Cookies
| Cookie | Purpose | Duration |
|---|---|---|
| _fbp | Meta Pixel | 3 months |
| _fbc | Meta Pixel | 3 months |
You can manage cookies through your browser settings. Instructions are available for Chrome, Firefox, Safari, and Edge in their respective help documentation.
9. Your Rights Under GDPR
Under GDPR you have the right to:
- Access copies of your personal data
- Rectification of inaccurate information
- Erasure (the "right to be forgotten")
- Restriction of processing
- Data portability in machine-readable format
- Object to legitimate interest processing
- Withdraw consent at any time
To exercise any of these rights, contact us at team@visibilio.ai. We will respond within one month, extendable by two additional months for complex requests.
10. Security Measures
We implement appropriate technical and organisational measures to protect your data, including HTTPS/TLS encryption for data in transit, secure data storage with access controls, regular security assessments, and staff training on data protection.
While we strive to protect your data, no method of transmission over the Internet is 100% secure.
11. Children's Privacy
Our website and services are not directed at individuals under the age of 16.
12. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
14. Supervisory Authority
You have the right to lodge a complaint with the Bulgarian supervisory authority:
Commission for Personal Data Protection (CPDP)
2 Prof. Tsvetan Lazarov Blvd.
Sofia 1592, Bulgaria
cpdp.bg
You may also contact the supervisory authority in your country of residence within the EU.
15. Contact Us
Visibilio Ltd.
Alexander Malinov 31 Blvd.
Sofia 1729, Bulgaria
team@visibilio.ai